Hey Fans! We ship to US 🇺🇸and UK🇬🇧 even though Checkout is in $USD

FAQ


How do you put the the silicone sippy lid on the EvoCups steel cup?

We advise attempting to put the lid on a few times without any liquid in the cup until you get the hang of it. Watch this video to help you. 

Place the cup on a flat surface. You will need both hands to put the lid on. Start on the cup edge closest to your body. Stretch open the lid with several fingers. No need to over stretch as this can cause ripping. Line up to the edge closest to you. Pull over the cup in one quick movement whilst steadying the opposite side of the cup with your FREE fingers.

With a few attempts, you will find your own comfortable way. The lids are super soft and stretchy but do not like SHARP things, e.g. Rings, long fingernails.

TIP: the silicone parts are dishwasher safe, but we recommend hand-washing them to prolong their life.

How much is shipping?

This depends on the product ordered, the total weight, and where we're shipping to. The shipping cost will be calculated for you at checkout. Our standard global shipping cost is $4.99. If you spend over $40, shipping is FREE.

How do I track my package?

You can check on the status of your order at any time by following the link sent to you in your tracking email or clicking the tracking link in the menu bar on our website.

How long does it take for an order to arrive?

Majority of our UK orders arrive within 10-14 days but during busy seasonal times please allow up to 30 days for delivery.

For US orders, delivery is usually 7 to 14 days but allow up to 21 days during busy seasonal times.

I ordered multiple items, but only one arrived... where's my order?

Since we have a large assortment of products, not all are stocked in house, when you order multiple items, they may be shipped separately. You may receive one item before the next. So, don't panic if you don't receive all of your items at once…they are on the way.

Please contact us via the website contact form if you don’t receive all of your order after the estimated delivery time.